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RADcare Maintenance Services
RADcare is a comprehensive maintenance program to ensure maximum uptime for your critical networks. Programs are available that offer extended warranty coverage, 24/7 telephone access to technical support experts, advance parts replacement and other support options. With service plans starting at less than $1 per day, RADcare is an affordable "insurance policy" to protect your network and ensure your peace of mind.
The below table summarizes available RADcare service plans. Contact us via phone or email for more information about RADcare and a price quote.
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|
Basic
Service
|
Service
Level 1
|
Service Level 2
|
Service Level 3
|
| Extended Warranty Coverage |
V
|
V
|
V
|
V
|
| Software Updates |
V
|
V
|
V
|
V
|
| Access to eSupport for case management & FAQs |
|
V
|
V
|
V
|
| Dedicated toll-free number available 24 hours a day, 7 days a week for all priority technical support calls on downed, faulty or degraded RAD products. |
|
V
|
V
|
V
|
| Priority handling for all service calls with escalation management to ensure timely problem resolutions. |
|
V
|
V
|
V
|
| Replacment parts guaranteed to ship by next business day. |
|
|
V
|
V
|
| On-Site spares for automatic parts replenishment. |
|
|
|
V
|
| Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary. |
|
|
|
V
|
| Terms and Conditions |
|
|
|
|
To download RADCare program in PDF format, please click here.
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Brochures
For RADcare questions please call (800) 444-7234 Option 4 or email us at radcare@radusa.com
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