Helping you get to 100% uptime with 24/7 phone support, advanced replacement, tech dispatches. Whatever you need to keep your network running smoothly.
Thousands of RAD customers rely on RAD to maintain their equipment. Our tech experts already have the answers, so problem resolution is quicker. The average score RADcare customers give their support team is 9.62/10 in a post-support survey. Here’s what they are saying about RADcare:
"Superb performance. Better than most vendors and equal to the best ones."
Patrick Rohovie, Telus
"The technical support group did an outstanding job in teaching me about my product, having patience with me and resolving my issue. Thanks to the technical group leader for his infinite wisdom. My link is up and operational!"
Mark Sutton, Greenville County
What kind of support do you need to maximize your uptime?
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Basic
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Service
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Service Level 2
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Service Level 3
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Extended Warranty Coverage
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Software Updates
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Access to eSupport for case management & FAQs
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Dedicated toll-free number available 24 hours a day, 7 days a week for all priority technical support calls on downed, faulty or degraded RAD products.
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Priority handling for all service calls with escalation management to ensure timely problem resolutions.
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Replacement parts guaranteed to ship by next business day.
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On-Site spares for automatic parts replenishment.
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Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary.
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Terms and Conditions
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Here’s what RADcare customers have to say about the support they receive:
"Emeka has helped us immensely over the past years. He is always ready and willing to help us get our new systems on the air."
Dennis Mills, Motorola, 9/13/2011
"Just fantastic."
Alain Breton, Telesat Corporation, 9/7/2011
"Very helpful and goes the extra mile. Went beyond contract to help. "
Steve Sherry, Motorola, 8/25/2011
"You have the best tech support of any of the manufacturers I work with."
Jim Vanfosson , Frontier Radio, 8/8/2011
"The technical support staff at RAD is very knowledgable of the RAD product line and has always been very helpful resolving any problems we have had."
Terry Burke, WESTAT, 6/7/2011
"You guys have simply one of the best technical support services I've had to deal with. Friendly, attentive and professional. It's the kind of value that creates faithful customers."
Jonathan Thibault, Navigue.com, 5/26/2011
"Very good service, your tech read my problem issue and went directly to what may be causing the problem. To me this is unusual, most of the time I need to initiate an issue and then repeat the problem over again. Nice work and attention to the customer."
Larry Rupp, Northwestern Energy, 4/28/2011
"Very professional. Every time I have had a technical issue, RAD support has resolved it very adequately."
Byron Johnson, LBA Group, 4/21/2011
"Having lived and worked on both sides of tech support services, I am quite impressed with the service team from RAD that has helped me. Thank you!!"
Frank Erdell, Florida Institute of Technology, 3/30/2011
"Thanks again for the awesome support & for getting me out of a technical tight spot."
Dave Suarez, Communications Electronics, 3/29/2011
