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RAD USA
Home Support RADcare Maintenance Services

RADcare Maintenance Services


Helping you get to 100% uptime with 24/7 phone support, advanced replacement, tech dispatches. Whatever you need to keep your network running smoothly.

Thousands of RAD customers rely on RAD to maintain their equipment. Our tech experts already have the answers, so problem resolution is quicker. The average score RADcare customers give their support team is 9.62/10 in a post-support survey. Here’s what they are saying about RADcare:

"Superb performance. Better than most vendors and equal to the best ones."
Patrick Rohovie, Telus

"The technical support group did an outstanding job in teaching me about my product, having patience with me and resolving my issue. Thanks to the technical group leader for his infinite wisdom. My link is up and operational!"
Mark Sutton, Greenville County

What kind of support do you need to maximize your uptime?

 

Basic
Service

Service
Level 1

Service Level 2

Service Level 3

Extended Warranty Coverage

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V
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Software Updates

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V
V
V

Access to eSupport for case management & FAQs

 
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V
V

Dedicated toll-free number available 24 hours a day, 7 days a week for all priority technical support calls on downed, faulty or degraded RAD products.

 
V
V
V

Priority handling for all service calls with escalation management to ensure timely problem resolutions.

 
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V
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Replacement parts guaranteed to ship by next business day.

 
 
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On-Site spares for automatic parts replenishment.

 
 
 
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Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary.

 
 
 
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Terms and Conditions

 

 

Need more information?
Call us toll-free 1-800-444-7234 or submit an online request 

Here’s what RADcare customers have to say about the support they receive:

"I deal with many vendors and it was nice to talk to some people that care for a change. Nina and Bill were a pleasure to talk to"
Tony Lauer, Verizon Business

"I was pleasantly surprised that this level of support was available in this day and age. Well done."
Dale Nispel, PLATTE VALLEY COMMUNICATIONS

"I'm extremely happy to work with RAD support. The technical team is easy to reach and knowledgeable about the RAD products as well as overall system implementation."
Daniel Su, MOTOROLA SOLUTIONS

"I had 2 issues on a large project, one hardware failure and one configuration issue. Both were solved/resolved within an hour. I could not have gotten this done without this level of support. Thanks again."
Gregg Walsh, LADD ARMY AIRFIELD

"Best service I have recieved from a company in many years. You can bet if we need similar products in the future we will be purchasing RAD. Thanks again."
Dan Powell, Hewlett-Packard

"I deal with alot of new equipment and during installation I come across issues which require technical support. When I call a company and their tech support is horrible I tend to stay away and inform all local agencies wanting to purchase this product to purchase elsewhere. Great Tech support is one of the best ways to keep your customers coming back and referring you to others."
Anthony Reyes, COSC

"The services from Rad are superior and the engineers are very knowledgeable about the Rad products and its services."
Carlisa Curtis, BTC

"Tech support went out of their way to help."
Shawn Clark, United Radio Service

Need more information?
Call us toll-free 1-800-444-7234 or submit an online request 
Awesome support!!
ATG COMM
Graham Ellison


I appreciate that the support team is willing to research and involve other engineers when a solution is not immediately known.
INDYNE CORP.
Jeremy Morris