Helping you get to 100% uptime with 24/7 phone support, advanced replacement, tech dispatches. Whatever you need to keep your network running smoothly.
Thousands of RAD customers rely on RAD to maintain their equipment. Our tech experts already have the answers, so problem resolution is quicker. The average score RADcare customers give their support team is 9.62/10 in a post-support survey. Here’s what they are saying about RADcare:
"Superb performance. Better than most vendors and equal to the best ones."
Patrick Rohovie, Telus
"The technical support group did an outstanding job in teaching me about my product, having patience with me and resolving my issue. Thanks to the technical group leader for his infinite wisdom. My link is up and operational!"
Mark Sutton, Greenville County
What kind of support do you need to maximize your uptime?
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Service Level 3
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Extended Warranty Coverage
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Software Updates
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Access to eSupport for case management & FAQs
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Dedicated toll-free number available 24 hours a day, 7 days a week for all priority technical support calls on downed, faulty or degraded RAD products.
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Priority handling for all service calls with escalation management to ensure timely problem resolutions.
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Replacement parts guaranteed to ship by next business day.
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On-Site spares for automatic parts replenishment.
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Dispatch of RAD-authorized field technician for on-site support within four (4) hours when necessary.
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Terms and Conditions
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Here’s what RADcare customers have to say about the support they receive:
"Dennis was EXCELLENT!"
Ed Yankay, SUNY UPSTATE MEDICAL, 4/26/2013
"Dennis was sharp, knew his product. One of the best tech supoort experiences we've experienced."
Randy Edwards, MOTOROLA SOLUTIONS, 4/22/2013
"Very quick and polite. Telephoned me when I had only emailed, to make certain that I had received instructions and that we both understood the process. The turn around with product was remarkable. Thanks! "
John Joseph, DIVERSIFIED ELECTRONICS, 3/7/2013
"Emeka is always very supportive and extremely knowledgable."
Chris Allen, SHAW BUSINESS SOLUTIONS, 2/27/2013
"Zutong went the extra mile by calling to make sure I had gotten his emails and that I understood the solution to the problem. Zutong is great to work with...he's very knowledgeable about RAD products and is very helpful."
Dennis Thiel, MOHRE ELECTRONICS, 2/26/2013
"I had 2 issues on a large project, one hardware failure and one configuration issue. Both were solved/resolved within an hour. I could not have gotten this done without this level of support. Thanks again."
Gregg Walsh, LADD ARMY AIRFIELD, 2/13/2013
"Zutong Wang provided excellent support throughout a series of calls to troubleshoot our IPmux-14 solution. Our solution involved an IPmux at each of two different datacenters, used to transport telco PRIs across a metro network. Zutong guided the troubleshoot project including planning prior to datacenter visits to understand the application, and to guide details of console connection onsite, and for his remote access. As we did the troubleshooting, extensive knowledge of protocols, configuration, multi device connections and cabling, and troubleshooting isolation techniques were excellent. His communication, creativity, patience, and persistence were exemplary. Final result was resounding success. A true pleasure to have a resource like this for our “extended team”. And the RADirect call center was always available and accurate. A great experience – thanks!"
Don DeRisi, TGC Global Inc, 1/17/2013
"Best service I have recieved from a company in many years. You can bet if we need similar products in the future we will be purchasing RAD. Thanks again."
Dan Powell, Hewlett-Packard, 1/14/2013
"I'm extremely happy to work with RAD support. The technical team is easy to reach and knowledgeable about the RAD products as well as overall system implementation."
Daniel Su, MOTOROLA SOLUTIONS, 1/4/2013
"Motti was extremely helpful, extremely generous with his time and instrumental in solving my problem."
Sandra McConathy, EXFO, 12/6/2012
