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Home Support RADcare Professional Services

RADcare Professional Services

Ensure Smooth and Trouble Free Installation

Equipment Staging

We assemble your RAD products and program them in accordance with configuration data and application documentation. Staged units undergo extensive testing that closely emulates the external services for which the equipment has been provisioned (whenever possible). Each staged unit will be documented in a package consisting of: hardware, software and firmware revisions, logical programming configuration and parameters, and parts and serial numbering.

Download Brochure: RADcare Installation & Configuration Services

Equipment Installation

Available in the Continental US and Canada, this service includes staging, pre-configuration and testing of all RAD equipment before on-site installation, testing and acceptance is performed by a RAD Certified Service Technician. You’ll have a single point of contact through the entire install cycle. Includes a statement of work (for larger, complex projects) and site survey when necessary (additional charges apply).

Download Brochure: RADcare Installation & Configuration Services

Remote Configuration

Watch and learn in real time as a RAD technician configures your equipment. Using the latest technology, we connect right to your PC via a secure high-speed Internet connection (port 80), without requiring any firewall or network changes.

Download Brochure: RADcare Installation & Configuration Services

Customized Turnkey Installation

This service is designed specifically to deliver peace of mind to customers challenged with meeting larger scale, recurring configuration and/or installation requirements. Simply place the order, and RAD’s technical experts will handle the rest - worry free! Each custom-designed plan can include configuration, staging, testing and/or physical installation across multiple locations, as well as installation of other vendors’ equipment in tandem. Adjustments can be made for RAD equipment configurations that vary according to site-specific requirements. Other features include wiring services, convenient one-step ordering, and more!

Download Brochure: Customized Turnkey Solution

RADcare Project Assured Service Package

Created purposely for complex projects installed in mission-critical environments, this multi-faceted Professional Services offering ensures predictable outcomes and smooth deployments with no worries. All projects including ETX-5, Megaplex-4 and their respective CPEs MUST include this package.

Download Brochure: RADcare Project Assured Service Package


Master Your RAD Equipment

Product Training (On-Site)

Taught by RAD’s expert engineers - “trained trainers”, course materials include a carefully balanced mix of lecture, demonstration and hands-on experience. Topics include theory, configuration and troubleshooting, and a variety of cost effective training packages are offered.

Learn More: RADcare Product Training

Product Training (Remote/Web-Based)

This completely interactive option offers the same high quality, comprehensive instruction that we deliver in our on-site training classes, but more affordable, convenient and efficient. Here, you choose the RAD product(s)/application(s) to focus on, and we design the training around it. Multiple participants can join from multiple locations, too!

Learn More: RADcare Product Training


Maximize Your RAD Equipment

Project Management

A single point of contact (Project Manager) is assigned to coordinate all project activities within RAD. The Project Manager conducts periodic status meetings to identify and avoid potential conflicts and issues before they become a problem. He/she also defines test procedures and documentation, issues regular progress reports and will manage all aspects of your specific configuration.

On-Site Engineering

Custom-tailored to your needs, this can include site survey, extended testing, and integration.

NMS Installation and Administration

Available either on-site or remotely, this service ensures that your RADview network management software interfaces properly with network elements. It’s frequently combined with product training so you’re comfortable using the system immediately following installation. We also offer support on third party NMS systems to help manage RAD products.

Customized Methods of Procedure (MoPs)

Avoid wasted resources caused by researching through detailed user manuals! RAD will provide team-specific instruction lists to users allowing quick access to required knowledge. This service can include design and production of “short-form” manuals.

Also Available:

  • Help Desk Services
  • Network Operations
  • Wiring Projects
  • Custom Scripts for Provisioning of RAD Equipment
  • Installation of and Maintenance Support for Third Party Equipment
  • SNMPc Platform Management Support
  • Other Special Requests

For more information about any of our RADcare Professional Services (including pricing), or to request a customized service not listed above, please contact your RAD Authorized Channel Partner or:

Phone: 800-444-7234 (option #4, then option #2)