RAD Data Communications today unveiled one of the best product warranties in the industry, offering a five-year repair-or-replace hardware guarantee on virtually every networking product the company sells in the U.S. and Canada.
Solidly standing behind the broad range of access and backhaul equipment that it offers to service providers and enterprises, RAD significantly upped the ante from its previous one- year hardware warranty to the five full years of coverage that went into effect on January 1, 2012.
“Having just celebrated 30 years of industry leadership, we want to clearly communicate our confidence in how reliably RAD equipment operates in our customers’ networks. What better way to convey it than by offering significantly extended hardware assurance?,” said Uri Zilberman, President of RAD Data Communications, Inc. “There are not many companies out there with warranties anywhere near this generous.”
Under the five-year warranty, equipment that experiences any hardware-related failure within five years of the original date of shipment will be repaired free of charge. If it can’t be repaired, RAD will replace it.
As well, RAD will continue to offer, free of charge, one full year of basic support, including business-hours telephone support and free software updates – under its RADcare Maintenance Services program. This complimentary package is included with every piece of equipment that RAD sells directly or through its network of channel partners in the U.S. and Canada.
RAD also offers longer-term and premium levels of support that are extremely cost effective.
For example, in a move to deliver even more value, RAD is currently promoting a five-year contract upgrade to one of three extended support packages for as little as 10 percent of equipment list price.
“Considering the frequency with which most communications equipment is replaced by the owner due to technology advances, this new warranty amounts to nearly a lifetime hardware guarantee on most of our products,” Zilberman added. “That reflects our utmost confidence in the equipment we sell, and really drives home our commitment to value.”
