Disaster Recovery via Voice Trunking to Mobile Contact Centers

An effective disaster recovery plan that includes a mobile contact center that provides voice and data communications to critical personnel when their normal place of operation is unusable. It may also function as a communication system to support temporary needs such as a command and control center.

RAD’s Vmux-2100 is ideal for mobile contact centers because it is a scalable, compact, 1U high product that can carry up to 16 T1/E1 voice circuits and Ethernet traffic over a single T1/E1 link. The Vmux deploys TDMoIP (CV) technology which is ideal for voice trunking because it’s more bandwidth efficient than VoIP - and its transparency to signaling protocols ensures simple deployment, faster call setup times, lower latency and higher availability.

 

The Vmux product family provides economic voice and data facilities over satellite or IP VPNs (e.g. Cable modems) - providing maximum flexibility for how and where the system can be deployed.